![]() ![]() Remember, Quick Assist uses a network connection, so tweaking the network settings may accidentally disconnect Quick Assist. ![]() Unfortunately, the annotating feature in Quick Assist does not allow inking via the Surface Pen stylus, so you’ll have to use a mouse. The annotation feature is there if you want to draw special attention to something, however. When explaining what I was doing on my dad’s PC, I found that merely pointing to a menu item or setting with the mouse cursor did the trick. There’s an annotation tool, though it’s slightly awkward to use with a mouse.īecause Quick Assist allows the user receiving assistance to look over your shoulder, so to speak, he or she can follow along. (One thing you can’t do, however, is right-click a file and download it to your PC, though you could certainly open the remote PC’s email or chat app and send it that way.) Still, i t’s another reason that the person receiving assistance should implicitly trust the person giving assistance-beware of phone scammers warning that your Windows system has “bad data” or a possible virus, and offering to “help” fix it! Mark Hachman A “pause” and “stop” button also allows you to pause or disconnect from the remote PC as well.Īccording to Microsoft’s support staff, navigating the remote computer gives you all the rights and privileges as that computer’s owner: You can change settings, personalization options, and so on, provided that the remote user already has the appropriate permissions. The icons in the border allow you to annotate the window with digital ink, expand the Quick Assist window into full-screen mode, reboot the remote computer, or bring up the Task Manager. Quick Assist doesn’t come with any limitations you can see someone’s entire desktop on your screen and run apps. You’ll need to click inside that window to allow your cursor to take control of the other PC. ![]() Once Quick Assist is active, you’ll see a window displaying the other person’s desktop, which is surrounded by a border containing several icons. Let’s assume you’re the one giving assistance. If you’re receiving assistance, you’ll be asked to input a code as well. Instead, mistyping the PIN will simply cause the connection to fail.) Mark Hachman Microsoft’s support staff says that’s not true. (Note: The care that Microsoft takes to ensure both parties have the correct PIN made me suspect that entering an incorrect code might open up the remote PC to an unauthorized takeover by a stranger. The security code is active for 10 minutes, after which it will simply be replaced with another. (Both parties must enter the same code.) Again, Microsoft bends over backwards to help you, offering to email the PIN to your friend or family member, or save it to your clipboard to paste into a chat app. You’re then provided with a six-digit security PIN code that you must provide to the person you’re assisting within 10 minutes. If you choose to give assistance, you’re first asked to log in with your Microsoft account. It’s important to note that Quick Assist requires two people to initiate the connection you won’t be able to remotely tweak your aunt’s PC while she’s out jogging. This is your first choice: Do you need help, or are you providing it? ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |